A) Appointment Confirmation Email & Text

When you book an appointment, you will receive an email confirmation of your booking. You will then receive a reminder email 24 hours prior to the appointment. On the day of your appointment, you will receive a further reminder by text.

Please understand that it is your responsibility to remember your appointment dates and times in order to avoid late arrivals, missed appointments and a possible cancellation fee. We operate a waiting list for clients and failure to attend an appointment could mean someone else missing out.

The treatment address can not be changed after the booking, or on arrival at the property. Should you want to change your appointment please cancel, then re-book.

Your practitioner will arrive 15 minutes before the treatment and will text you when outside. This will allow enough time for the pre-treatment procedure, following Covid-19 guidelines. If you are unavailable at the arrival time, your practitioner will wait for a maximum of 30 minutes. After this, the appointment will be designated a "no-show" and will be cancelled without refund.